Tenyi SmartHub Co., Ltd. operates DBooks, an online service platform for selling serial codes. When customers use DBooks and make a purchase, we collect only the necessary personal information.

The only information we collect is email addresses. We do not request unnecessary details or conduct unrelated surveys to ensure we only gather the minimum required information.

Furthermore, to complete the point recharge service, customers are required to provide their DLsite account ID and password during the process. This information is used solely to perform a one-time automated transfer after payment confirmation. We do not store, record, or use this login information for any other purposes.

This information is used solely for providing services through DBooks and will not be utilized for any other purposes. Additionally, for sensitive data, we implement encryption and other security measures to protect customer information. All communications within this service are encrypted using TLS technology.

Tenyi SmartHub Co., Ltd. protects personal information based on the following principles:

Compliance with Laws

We comply with the Personal Information Protection Act and other related laws and regulations while continuously reviewing and improving this policy.

Legitimate Collection

Personal information is collected lawfully and only after clarifying its purpose.

Restricted Use

Personal information is only used within the scope of the stated purpose by authorized personnel.

No Disclosure to Third Parties

Except for cases where customer consent is obtained, business operations require it, or legal obligations demand it, we do not disclose personal information to third parties.

Security Measures

We take precautions against unauthorized access, loss, alteration, or leakage of personal information. If personal information is entrusted to a third party, we establish contracts ensuring proper handling.

Ongoing Improvement & Customer Support

We continuously review our handling of personal information and respond sincerely to customer inquiries after verifying their identity.

To use DBooks's serial code sales service (hereinafter referred to as "the Service"), customers must provide their email address as personal information. We handle this information as follows:

1. Purpose of Using Personal Information

(1) To provide the sales service

(2) To process payments

(3) To store order details and enhance user convenience

(4) To send notifications and emails related to the Service

(5) To compile statistical data in a non-identifiable format

(6) To provide minimal required information when customers use other services operated by our company

2. Disclosure or Provision of Personal Information to Third Parties

Personal information collected and stored through this Service will not be disclosed or provided to third parties, except in the following cases:

(1) When prior consent is obtained from the customer

(2) When outsourcing management and operation of this Service

(3) When disclosing necessary details such as names and credit card numbers to financial institutions for order payment processing

(4) When providing personal information due to a merger, corporate split, business transfer, or other business succession reasons

(5) When immediate disclosure is required to protect life or human rights

(6) When cooperating with lawful requests from judicial authorities, the police, or other government agencies

(7) When disclosure is required by law

3. Management of Personal Information

(1) Personal information provided by customers is securely managed to prevent loss, theft, alteration, or leakage. We comply with applicable data protection laws and regulations.

(2) If a customer violates the terms of use or disrupts the operation of this Service, DBooks reserves the right to delete the customer's personal information without prior notice or consent.

4. Payment Processing

Personal information is used exclusively for payment processing. We record and store the necessary details when required but do not use personal information for any other purposes.

5. Inquiries & Complaints Regarding Personal Information

Customers may request access, correction, or deletion of their personal information. Additionally, inquiries or complaints regarding personal data handling will be addressed promptly.

6. Contact Information

Company Name: Tenyi SmartHub Co., Ltd.

Address: 8F, No. 218-6, Quanxing Rd., Taishan Dist., New Taipei City 243, Taiwan

Personal Information Protection Manager

Email: support@DBooks.com

(Available on business days only, excluding weekends and national holidays)